Yes, in most cases, one companion can accompany the patient free of charge. This is subject to the medical crew's clearance, the patient's critical condition, and strict aircraft weight limits. Our coordination team will help organize the necessary travel documentation for the companion.

Our fleet consists of fully configured, flying intensive care units (ICUs). Onboard equipment includes state-of-the-art transport ventilators, multi-parameter cardiac monitors, defibrillators, invasive line monitoring, infusion pumps, blood gas analyzers, and a comprehensive pharmacy of emergency medications.

We manage the entire bed-to-bed transfer. This includes dispatching specialized ground ambulances at both the departure and arrival points, managing airport runway transfers, coordinating direct physician-to-physician clinical handovers, and updating family members at every stage of the journey.

Many premium international health policies, corporate coverages, and travel insurance plans include emergency medical evacuation coverage. We have a dedicated team that works directly with insurance companies to verify coverage, submit documentation, and secure pre-authorization.

Every critical evacuation is staffed by a double-qualified medical team comprising at least one specialized physician (intensivist, emergency specialist, or anesthesiologist) and one critical care flight nurse. All crew members hold certifications in Advanced Cardiac Life Support (ACLS) and flight medicine.

Our clinical operations department handles the complete clearance process. We conduct physician-to-physician clinical assessments, secure Fit-to-Fly medical releases, coordinate receiving facility acceptance, and manage 100% of landing permits, overflight approvals, and customs clearances.

Yes. Our aircraft carry dedicated heavy-duty transport ventilators capable of handling complex ventilation protocols (including PEEP, pressure control, and high-flow settings) and hold ample oxygen reserves to support high-flow demands on long-haul flights.

For critical dispatches, our team operates 24/7/365. Depending on the aircraft location, patient status, and immediate permit approvals from destination civil aviation authorities, flight dispatch typically takes between 2 to 4 hours from formal clearance confirmation.

We operate strictly under Part 135 certificates or equivalent European EASA standards. Our clinical operations adhere to gold-standard international guidelines for aeromedical services, ensuring optimal flight safety, regular equipment calibration, and strict continuous quality monitoring.

Yes. We work closely with major insurance brokers, assistance groups, and third-party administrators (TPAs). We offer transparent, all-inclusive pricing with direct-billing agreements for approved claims, helping control costs without compromising clinical outcomes.

Our ground operations team handles full logistics support: obtaining visa exemptions for emergency transfers, coordinating with local health and quarantine authorities (especially for infectious cases), and securing prioritised customs clearance for medical vehicles on landing.

Within 24 hours of bed to bed transfer handover, we deliver a comprehensive Clinical Flight Report containing vital sign trends, medication logs, flight milestones, and details of clinical interventions, ensuring seamless integration into the receiving facility's records.